Food Hypersensitive Customer [FHS]

FHS customer – survey to report allergen related issues when eating out of the home or in education or workplace settings.

Incidents that occurred
Near Miss incidence

FAQ

What is a Food Hypersensitive (FHS) Customer?

A Food Hypersensitive (FHS) customer is someone who reacts to a food product, either by consuming or coming into contact with it. These reactions can be immune, autoimmune, or digestive, and include conditions like food allergies, intolerances, and coeliac disease. This definition is provided by the Food Standards Agency, which regulates the food industry.

What is a 'Near Miss'?

A ‘near miss’ refers to an incident where no severe harm occurred but had the potential to do so. For caterers, unreported near misses can prevent them from identifying and fixing the root cause, making it crucial to report these issues to improve dining safety.

Introduction

Did you know 80% of people with food allergies, intolerances, or coeliac disease don’t report bad dining experiences? This means key issues in catering often go unnoticed. We want to change that.

By reporting incidents, including near misses, you can help us improve allergy compliance and training for caterers across hospitals, workplaces, and hospitality.

How you can help:

Share your positive or negative dining experience through our form.
Report near-miss issues to your Council’s Environmental Health team.
Spread the word!

Privacy: All data is kept private, and you can request its removal at any time by emailing us at office@foodallergyreaction.report

1. First Name (optional)

2. Second Name (optional)

3. Email Address (optional)

4. Post Code (first 3 or 4 characters)

5. Please tick the age (optional) of person affected

6. Venue name (optional - we use this to spot trends and patterns - the venue will not be named)

7. Have you reported the issue, or have you praised any of the following (essential) Tick all that apply

Venue Head office of venue The appropriate Council where the venue was located (Environmental Health Team) The appropriate Council where the venue was located (Trading Standards Team) Food Standards Agency Social media Media - TV, Radio, Newspaper Not reported Other (please enter information below)

Other

8. Please describe the issue or praise below that you wish to highlight. This could involve a positive or negative experience when eating away from home e.g. cafe, restaurant, hospital, education setting. (essential)

9. Date: Day, Month, Year of incident or praise (essential)

10. If you had a negative experience, what happened? (essential)

Other

11. By selecting 'Yes' you're giving us permission to contact you e.g. future focus groups, events, and research (essential)

Other

12. Type of venue where you ate out?
(Choose 1 answer, essential)

Other

13. Please select who you are reporting as? (choose 1 option)

Other

14. Did the venue follow up after any negative experience?
(Select all options as appropriate, multiple choice)

Other

15. Which of the following applies to the incident reporting?
(Select all that apply, multiple choice)

Other

16. Was the issue severe enough for you to have to do any of the following?
(Select all that apply, multiple choice)

Other

17. What do you believe was the main reason for the negative issue?
(Select all that apply, multiple choice)

Other

18. What action was taken to follow up on the issue? e.g. were you offered a free meal or vouchers to return again? (essential)

19. Is there anything you would like to add to your report? Do you have anything else you'd like to add about the survey? Comment below (optional)