Reporting to the Local Authority
In the first instance you should report any issues you have regarding allergen incidents and food safety to the Local Authority situated in the same area as the venue – you can access the details by entering the post code for the Food Business into the Food Standards Agency database please click here for more information.
The Local Authority should investigate and feedback to you the outcome of their review.
If the incident is sufficiently serious to warrant notification to the FSA, the Local Authority is obliged to escalate the incident report to the Incidents & Resilience Unit who will take further steps to investigate and monitor.
This would be a ’serious localised food hazard, one in which the affected food is not distributed beyond the boundaries of the Competent Authority, but involves or may involve: undeclared allergens, a serious anaphylaxis reaction requiring medical intervention as a result of allergens in food, hospitalisation, or death as a result of allergens in food…’
Primary Authorities
These are used by larger business’s when there are two or more outlets. Not every organisation has a primary authority, you can search the Government website to find out if the FBO has a Primary Authority and copy them into the contact if appropriate or if you do not hear from a local authority.
The information from the survey will be reviewed periodically, if there is an issue which you would deem to be urgent, please complete the appropriate form and email office@foodallergyreaction.report
Disclaimer: We ALWAYS advise reporting an issue directly to the FBO, and / or reporting to the Local Authority where the FBO is located. To find the Local Authority in the area of the venue reported, please click here to search the FSA Database using the FBOs postcode.